Page 18 - FS Chaing Mai - Directory of Services

Operator Press 0
• International calls Press 9 + 001 + country code + area code number
• Local & national calls Press 9 + area code + number
• Pavilion to Pavilion Press 5 + villa number
• Pavilion to Pool Villa Press 520 + 2 digit villa number
• Pavilion to Residence Press 8 + Residence number + Villa Number
• Resort telephone number +66 (0) 53 298 181
• Resort facsimile number +66 (0) 53 298 190
International Calls
To place international calls, - press in the sequence below:
– wait for the dial tone
9
– international code to dial out from Thailand
001
– Country Code

– City or State Code

– Telephone Number

Allow up to 45 seconds for the call to connect
Example:
To place an overseas call to New York City, New York, USA,
with telephone number 523-7315, - press:
Domestic Calls
To place domestic calls within Thailand, dial in the sequence below:
Press 9 followed by the city code (including calls to Chiang Mai ‘053’)
followed by the number.
For calls to mobile phones, press in the sequence below:
9
– wait for the dial tone.
Press the mobile number including the prefix.
To retrieve a message
Allow up to 15 seconds for the call to connect.
Example:
Press 6 and follow the voice prompts
To place a domestic call to Bangkok with the telephone number 251-6127, press:
Press * for more information and options
To delete all messages
To place a call to a mobile phone with the number 081-481-5359, press:
Press 6 to connect to the voice mail system
Press 7 (message clean-up)
Press 1 (you have chosen to delete all messages)
Press 1 (to confirm the deletion) or
Thailand City Codes
Press # (to cancel the deletion)
City

Hang up
02

Bangkok
Cha Am

032
To delete select messages

053
Chiang Mai
Chiang Rai

053
Press 6 to connect to the voice mail system
Hat Yai
074

Press 7 (message clean-up)
Hua Hin

032
Press 2 (for select message clean-up – messages will be played)

043
Khon Kaen
Press 6 (next message)
077
Koh Samui

075
Press 7 (to delete message) or

Krabi
054

Lampang
Press 9 (to exit message clean-up)

Lamphun
053

Mae Hong Son
053
To retrieve messages when you are out of
044
Nakorn Ratchasima
your villa or outside the resort
038

Pattaya
Phuket

076
• Press 053 298 181 (Resort telephone number) and the Resort Operator

Pitsanulok
055
will connect you to your voice mail
074

Songkla
• Key in your mailbox number (villa number) and password
Supanburi

035
(default is your villa number)
077

Surat Thani
Ubon Ratchathani
045
To record a personal greeting
Telephone Voice Mail Instructions
Press 6 to connect to the voice mail system
The light on your telephone will flash when you have a message
Press 8 (mailbox set-up)
or voice mail.
Press 1 (personal greeting)
Press 5 (to record your personal greeting)
Press # (stop recording)
Press 2 (review greeting) Code Telephone Instructions
Press 7 (delete personal greeting)
Help
The resort is equipped with a fire detection system, and our team is
For voice assistance, Press 0 while using the voice mail system, or
trained to respond to any emergency situation. All villas are equipped
Press 0 to contact the Service Centre.
with smoke detectors and all areas have alarm pull stations which are
monitored 24 hours a day. In the event of an emergency, contact the
Emergency Desk (Press 888) and report the location of the emergency.
Please be aware of the following
• Your villa number.
• Location and route of pathways to your villa and to the lobby.
• Study the layout of the villa and familiarise yourself with the
emergency exits.
• Inspect your villa and locate the fire extinguisher in the wardrobe.
• Locate and learn how to turn off the air-conditioning system and
ceiling fans.
• Always keep villa key by the bedside.
If you detect a fire or smoke
• Remain calm.
• Call the Emergency Desk immediately (Press 888) and provide your
name and location.
• Exit the affected area immediately via the emergency route.
Advise the emergency desk of
• The exact nature of the emergency (smoke, fire, sparks, etc).
• The exact location.
• Your name and location.
To evacuate your villa
• Touch the door with the back of your hand – if it feels hot,
do not exit the villa.
• Tie a wet hand towel or cloth over your nose and mouth.
• Close the doors and windows to keep the fire from spreading.
• If there is no smoke, exit to the pathway.
• If there is smoke, remain calm, drop to your hands and knees and
crawl to the exit and pathway (air is fresher at floor level).
Move away from the danger zone and against the direction of the wind.
Please follow the emergency escape route to the safe assembly point
at the lobby.
If your exit is blocked
Go back to your villa, remain calm and call the Emergency Desk (Press 888).
If you cannot leave your villa
• Stay low to the floor. Tie a wet cloth over your nose and mouth
for easier breathing.
• Fill the bathtub with water – you may need it to wet the villa.
• Turn off the air-conditioners and fans.
• Seal the villa from smoke – stuff wet towels, sheets, etc in
cracks around doors and windows and in airconditioning vents.
• Call the Emergency Desk (Press 888) and share your location.