Page 15 - FS Chaing Mai - Directory of Services

reference.
All call-to-action numbers shared below are to be accessed via the
phone available in your villa.
Service Centre, Press 0
Concierge, Press 2
Guest Relations, Press 3
Wara Cheewa Spa, Press 4
Alternatively, chat with our team real-time via the FS Chat App
Please Scan
Activities
Business Services
To take advantage of the resort facilities and the surrounding areas,
Typing, internet and fax services are available at the resort.
we have created a summary of activities from rice planting and yoga,
Please contact Concierge for more information.
to visiting ancient temples and market tours. Our Concierge will be
Car Rental
happy to help you plan your preferred itinerary.
Our Concierge can assist with chauffeur-driven and renting of cars.
Air Conditioning
Cashier
For your optimum comfort, please adjust the control buttons in your
villa to the preferred temperature.
Located at the Lobby. Our Guest Relations Officers will be happy to
assist with your account settlement, foreign currency transactions, the
Airline Tickets
use of safety deposit boxes and check-out. We regret that we are unable
to accept personal cheques. Please press 3 for more information.
Our Concierge will be happy to confirm onward flight arrangements or
assist with any airline enquiries you may have. For ticketing
Catering
reconfirmation and web check-in, kindly contact the Concierge at least
Special catering services can be arranged in your villa, at the Resort’s
24 hours prior to departure.
private function room or at various locations within our premises.
Baby-sitting Service
Our Food & Beverage or Catering Sales Team will be happy to assist
you with prior notice (Advance notice of 24 hours is required).
Our Service Centre will be happy to arrange day-time, evening or
Please contact our Service Centre for assistance.
full-time baby-sitters for your children with advance notice at a
nominal charge.
Check-in and Check-out
Baggage Storage
Check-in time is 3:00 pm and check-out time is 12:00 noon. Should you
For short or long-term storage of baggage and personal belongings,
require a late check-out, please contact our Guest Relations Officers for
contact our Concierge.
assistance at least one day in advance. Late check-out is subject to
availability and surcharge. Late departure guests may also choose to
Bathrobe Purchase
enjoy the facilities and amenities available at the resort.
Robes are available for purchase at our Boutique, located at Lan Sai
Climate
Village. Press 0 for further assistance.
When compared to the rest of Thailand, Chiang Mai is considerably
Boutique
cooler for most parts of the year. The average yearly temperature
The Boutique, located in the Lan Sai area, near the Lobby offers a
typically varies between lows of 15°C / 59°F to highs of 36°C / 97°F.
The hottest months are March to May with average temperatures
selection of assorted resort wear, handicrafts, and memorabilia.
ranging between 23°C / 74°F and 36°C / 97°F. From June to October,
Open daily from 9:00 am to 7:00 pm.
we generally experience tropical rains with short spells of rain in the
Buggy Service
afternoons and evenings. The short cool season follows the rain, with
January being the coolest month, averaging daily lows of around 15°C /
For transportation around the resort, please contact our Service Centre.
59°F. However, considering the tropical weather, please take precautions
against sunburns. Sunscreen lotion and skincare items are available at
the Boutique and at the Health Club.
Drinking Water
We recommend that you use the complimentary bottled water provided
Concierge Services
for your convenience. Please avoid drinking water from the tap.
Our Concierge, located at the Lobby, is pleased to assist with any
information or special arrangements. The Resort Management wishes to
Electricity
advise that services and tours taken by guests are at the guests’ own risk
The Resort operates on 220 volt power. Adapters and transformers are
and that the Resort accepts no liability for such services provided by
available on request. Should you need assistance please contact our
third parties.
Service Centre.
Courier Service
Emergency and Fire Safety
A worldwide courier service for domestic and international shipping is
Please refer to the Fire and Safety information section in this directory.
available and can be arranged through our Concierge.
Facsimile
Credit Cards
Our Concierge is pleased to assist with sending facsimiles. The Resort’s
All major credit cards are accepted at the Resort.
receiving fax number is +66 (0) 53 298 190. Fax machines may also be
placed in your villa upon request.
Currency Exchange
For daily rates, please check with our Guest Relations Officers.
Flashlight (Torch)
Torch lamps are provided in all villas for your convenience.
Doctor and Dentist
Should you require professional medical care or dental treatment, our
Florist
Concierge will be pleased to assist you.
The Resort Florist can provide custom floral arrangement for all
Do Not Disturb
occasions. Please contact our Concierge for more information.
If you wish to screen your telephone calls or prefer not to be disturbed,
Golf
please advise the Service Centre . You will find a Do Not Disturb sign
There are several world-class golf courses within close proximity to the
for your convenience on the outer doorknob in your pavilions and
resort. Golfing gear can be rented at the course. Kindly let us know if
residences. For Pool Villa residents there is a Do Not Disturb button on
you are a lefthander so that we can check the availability of equipment
your villa’s control panel.
in advance. Our Concierge will be pleased to assist with the same.
Dress Code
Gym/fitness Studio
To enhance your experience in the Resort we suggest smart casual wear
in all our outlets. Appropriate swimwear should be worn at the pool
Located below Ratree Bar, the Technogym Fitness Studio facility is
area. When visiting religious shrines, knees and shoulders should be
open 24 hours a day. Personnel will be available from 6:00 am to 9:00
covered and footwear must be removed before entering the venue.
pm. State-of-the-art equipment from Techno gym includes
Inappropriately dressed guests are often denied entry. As a mark of
cardiovascular equipment, strength machines and free weights. Sporting
respect to cultural and religious sentiments, please do not climb on a
attire such as t-shirts, shorts, socks and shoes are available for use with
Buddha image or take photographs at religious sites.
our compliments. Press 0 for more information.
Housekeeping
villa wardrobe. Items collected by 10:00 am will be returned before
6:0pm. One-hour pressing service as well as minor repairs and
Housekeeping service is offered twice-daily, including turndown in the
alterations are also available upon request. Please contact our Service
evening. To decline or request a specific time for villa make-up services
Centre for pick-up.
or additional requests, please contact our Service Centre.
Lost and Found
Ice Service
For assistance in tracing misplaced articles, please contact our Service
Your ice bucket is filled twice daily; however, additional ice can be
Centre.
provided at any time. Please request through our Service Centre. (Water
for making ice in the Resort is treated through ultra-violet filters).
Mail
In-villa Amenities
Postal services and stamps are available for purchase at the Concierge.
For any of the following items, please contact our Service Centre.
Meeting and Banquet Facilities
• Adaptor

Our function room is well-appointed to suit every occasion - from small

• Baby crib
business meetings to larger social receptions and gatherings.
• Blankets

Customised catering and audiovisual equipment is also available for

• Extra towels
your use. Private receptions can be arranged at our resort lawns and

• High chair
other outdoor venues. Contact our Service Centre to meet with our

• Infant supplies
Catering Sales Team.
• Iron and ironing board

• In-villa private bar
Messages / Voice Mail
• Hyperallegenic pillows

The message light on your telephone will indicate that you have received

• Sewing kit
either a voice or text message. Press the Messages button on your phone

• Transformer (220V to 110V)
to retrieve.
Mosquitoes and Insects
Internet Service
Insect repellent spray and an electric mosquito pad are located in your
Complimentary high-speed internet service is available throughout
wardrobe. Please follow the instructions on the spray bottles carefully
the resort.
for appropriate usage/application. For guests who are sensitive to
Kids Club
mosquitoes and insects, we suggest wearing long trousers, long sleeves
and socks after sundown.
The La-On Kids Club is a dedicated facility for our younger guests,
aged 4 to 12 years. A variety of games and fun activities will keep kids
Points of Interest
entertained all day. Open from 9:00 am to 6:00 pm. Press 0 for more
Chiang Mai is well known as a centre for arts and culture in Thailand.
information.
Local artists produce a variety of art and crafts, characterised by the
Laundry and Valet
abundance of music, dance, celebration, ceremonies and festivals in the
region. Personally tailored tours to boutiques, galleries, handicraft centres,
Laundry, pressing and dry-cleaning bags and forms are provided in your
other places of interest and cultural festivals / events can be arranged.
Shoe Shine
Our Concierge team will be happy to assit with more information.
Complimentary shoe cleaning is available on request.
Porters
Please contact our Service Centre for collection.
For assistance with your baggage, please contact Concierge.
Spa

Private Bar
Created exclusively for your relaxation and well-being, Wara Cheewa
We are happy to customise the Private Bar according to your
Spa is open from 9:00 am to 8:00 pm. Select treatments are also
preference. Should you like us to arrange this, please contact our
available in the privacy of your villa. Please refer to the Spa brochure for
Service Centre.
more information.
Religious Services
Sports
Many faiths are represented in Chiang Mai. Please contact our
Golf, tennis, hiking, jogging and a variety of other on-and-off-property
Concierge for service schedules and locations.
sporting activities can be arranged through our Concierge.
Safes and Safety Deposit Box
Swimming Pool
The in-room safe is not for safekeeping of valuables. Four Seasons
The Resort’s infinity swimming pool is set amid rice paddies. The pool
Resort Chiang Mai is not responsible for any articles placed in the
is open daily from 8:00 am to 7:00 pm. Please note there is no lifeguard
in-room safe and shall not be liable for any loss or damages.
on duty. Our lower pool accommodates adults only. For your own
Safe deposit boxes are available complimentary at the Front Desk.
safety, please exercise caution while using the outdoor shower or
infinity pool during wet weather conditions.
Sauna and Steam Aromatherapy
Telephone
In addition to the private facilities at Wara Cheewa Spa, we also have
sauna and herbal steam facilities at the Health Club. Dry heat saunas
For assistance with country code for international calls, please refer to
are also available. Press 0 for more information.
the Connection section.
Security
Tennis
Our Security personnel are on 24-hour daily patrol. For added
Tennis enthusiasts and beginners alike can take advantage of the two
protection and privacy, please ensure that your doors are secured
floodlit artificial grass courts at the Resort. A hitting partner is
whenever you leave your villa. Please refer to the safety instructions
available to help guests improve their play. Rackets and other tennis
available at the end of this directory.
gear are available on request. To arrange for a tennis partner or to
reserve a court, please contact our Service Centre.
Smoking
Tipping
Smoking is allowed in designated smoking areas within the Resort
gardens and the outdoor deck of your villa, but is restricted within
Gratuities are not expected. A 10% service charge is applied to all prices
indoor and air-conditioned areas.
in the resort.
North by Four Seasons
Transportation
Chauffeur-driven vehicles are available for airport transfers, sightseeing
Sparked by age-old grilling traditions, North by Four Seasons rekindles
excursions and tours along with English-speaking guides. Maps and
the relationship between high-end produce and open flame.
The majority of the menu is cooked at the exquisitely ornate fire pit,
suggested itineraries will be provided. For all your transportation needs
bold flavours compliment a variety of textures and tastes. Rustic
please contact the Concierge.
marinades elevate farm-to-table ingredients in a menu that's expertly
Wake-up Calls
countered with smoky cocktails and flambeed desserts. Most of the
Request a wake-up call with our Service Centre.
ingredients are sourced from local farms in Northern Thailand, making
a strong connection with the community and with a keen focus on
Well-being at Chiang Mai
sustainability.
Rejuvenate your body, foster spiritual growth, indulge in creativity,

Rim Tai Kitchen Cooking Academy
nourish from the inside. Find your balance through a range of
experiences that are led by a compassionate team of well-being experts.
Set in a tropical garden, Rim Tai Kitchen is an elegant Lanna
For more information, refer to the Spa Brochure.
teak-house styled open kitchen. Highlighted by a magnificent amber
glass chandelier suspended over the central dining table, this
Yoga
inspirational space is the perfect venue to learn the subtleties of one of
The Yoga Barn is located amid rice fields and is available from sunrise to
the world’s most eclectic cuisines. Join the Cooking Academy, open
sunset at your leisure. Mats, towels and bottled water are available on
everyday, as our Chefs demonstrate the various techniques and
ingredients that make Thai food so compelling. Our chef instructors can
request. For a private yoga sessions, please contact Wara Cheewa Spa at
also share their expertise in western and wellness menus during these
extension 4. 24-hour advance reservation is required.
interactive sessions. The Chef’s Table allows you to witness first-hand as
Chef decodes some classics while preparing an exclusive Thai meal just
for you.
RESTAURANTS AND BARS
Ratree Bar
Khao by Four Seasons
Named after a variety of Jasmine, Ratree Bar has a casual Thai-style
Inspired by the culinary diversity of Thailand, and the unique dining
ambience complete with creative cocktails and a delicious selection of
experience here within our rural countryside setting, Khao by Four
Thai and international snacks. Located on the upper deck of the main
swimming pool, relax with a book or a billiards game during the day,
Seasons delivers a contemporary take on Northern and regional Thai
and gather in the evening to watch the sunset.
favourites. The team of chefs have collated a tremendous cache of local
knowledge to create an inspired bouquet of flavours using local
Khao Bar
ingredients sourced from the Northern Thai bounty. Handpicked and
meticulously designed, the menu features classic recipes presented in an
Sunsets are best experienced alfresco, overlooking verdant rice paddies
evocative and modern style, taking diners deep into the culinary
at Khao Bar. As the sun disappears behind the stunning peaks of the
landscape that is Thailand’s pride and joy.
Doi Suthep range in the distance, enjoy handcrafted beverages created
by Four Seasons Beverage Ambassador, Phillip Bischoff, served with a
menu of contemporary Thai canapés created by our talented chefs
ofKhao by Four Seasons.
In-villa Dining The contents of this section have been arranged alphabetically for easy
Savour breakfast, lunch, dinner, overnight treats in your villa or even a
special picnic basket. Highlighted by locally-sourced ingredients with a C ONNE C TION
focus on farm-to-table, our chefs have created an innovative menu of
classic comfort food as well as must-haves for your dining convenience. Telephone Instructions
Please refer to the In-villa menu on the Four Seasons App or contact Operator Press 0
our Service Centre to place your order. • International calls Press 9 + 001 + country code + area code number
• Local & national calls Press 9 + area code + number
Private Dining • Pavilion to Pavilion Press 5 + villa number
Savour an exquisite meal at the crack of dawn or under the moonlit sky • Pavilion to Pool Villa Press 520 + 2 digit villa number
overlooking the Resort's lake and rice paddies or in the comfort of your • Pavilion to Residence Press 8 + Residence number + Villa Number
villa. Your private table will be decorated with intricate flower • Resort telephone number +66 (0) 53 298 181
arrangements, while soft background music enhances the atmosphere. • Resort facsimile number +66 (0) 53 298 190
Discover the exclusive dining experiences through our private dining
experiences booklet. International Calls
To place international calls, - press in the sequence below:
9 – wait for the dial tone
001 – international code to dial out from Thailand
– Country Code
– City or State Code
– Telephone Number
Allow up to 45 seconds for the call to connect
Example:
To place an overseas call to New York City, New York, USA,
with telephone number 523-7315, - press:
Access International Country Code City / State Code Telephone Number
9 001 1 212 5237315
Domestic Calls
To place domestic calls within Thailand, dial in the sequence below:
Press 9 followed by the city code (including calls to Chiang Mai ‘053’)
followed by the number.
For calls to mobile phones, press in the sequence below:
9 – wait for the dial tone.
Press the mobile number including the prefix.
Allow up to 15 seconds for the call to connect. To retrieve a message
Example: Press 6 and follow the voice prompts
To place a domestic call to Bangkok with the telephone number 251-6127, press:
Press * for more information and options
To delete all messages
To place a call to a mobile phone with the number 081-481-5359, press: Press 6 to connect to the voice mail system
Press 7 (message clean-up)
Press 1 (you have chosen to delete all messages)
Press 1 (to confirm the deletion) or
Thailand City Codes Press # (to cancel the deletion)
City Code Hang up
Bangkok 02
Cha Am 032
Chiang Mai 053 To delete select messages
Chiang Rai 053 Press 6 to connect to the voice mail system
Hat Yai 074 Press 7 (message clean-up)
Hua Hin 032
Khon Kaen 043 Press 2 (for select message clean-up – messages will be played)
Koh Samui 077 Press 6 (next message)
Krabi 075 Press 7 (to delete message) or
Lampang 054 Press 9 (to exit message clean-up)
Lamphun 053
Mae Hong Son 053
Nakorn Ratchasima 044 To retrieve messages when you are out of
Pattaya 038 your villa or outside the resort
Phuket 076 • Press 053 298 181 (Resort telephone number) and the Resort Operator
Pitsanulok 055
Songkla 074 will connect you to your voice mail
Supanburi 035 • Key in your mailbox number (villa number) and password
Surat Thani 077 (default is your villa number)
Ubon Ratchathani 045
To record a personal greeting
Telephone Voice Mail Instructions Press 6 to connect to the voice mail system
The light on your telephone will flash when you have a message Press 8 (mailbox set-up)
or voice mail.
Press 1 (personal greeting)
Press 5 (to record your personal greeting)
Press # (stop recording)
Press 2 (review greeting)
Press 7 (delete personal greeting)
Help
For voice assistance, Press 0 while using the voice mail system, or
Press 0 to contact the Service Centre.