Page 3 - FS Chaing Mai - Directory of Services

GUES T SERV ICES

The contents of this section have been arranged alphabetically for easy
reference.

All call-to-action numbers shared below are to be accessed via the
phone available in your villa.

Service Centre, Press 0
Concierge, Press 2
Guest Relations, Press 3
Wara Cheewa Spa, Press 4

Alternatively, chat with our team real-time via the FS Chat App

Please Scan

Activities Business Services
To take advantage of the resort facilities and the surrounding areas, Typing, internet and fax services are available at the resort.
we have created a summary of activities from rice planting and yoga, Please contact Concierge for more information.
to visiting ancient temples and market tours. Our Concierge will be
happy to help you plan your preferred itinerary. Car Rental
Our Concierge can assist with chauffeur-driven and renting of cars.
Air Conditioning

For your optimum comfort, please adjust the control buttons in your Cashier
villa to the preferred temperature. Located at the Lobby. Our Guest Relations Officers will be happy to
assist with your account settlement, foreign currency transactions, the
Airline Tickets use of safety deposit boxes and check-out. We regret that we are unable
Our Concierge will be happy to confirm onward flight arrangements or to accept personal cheques. Please press 3 for more information.
assist with any airline enquiries you may have. For ticketing
reconfirmation and web check-in, kindly contact the Concierge at least Catering
24 hours prior to departure. Special catering services can be arranged in your villa, at the Resort’s
private function room or at various locations within our premises.
Baby-sitting Service Our Food & Beverage or Catering Sales Team will be happy to assist
Our Service Centre will be happy to arrange day-time, evening or you with prior notice (Advance notice of 24 hours is required).
full-time baby-sitters for your children with advance notice at a Please contact our Service Centre for assistance.
nominal charge.
Check-in and Check-out
Baggage Storage Check-in time is 3:00 pm and check-out time is 12:00 noon. Should you
For short or long-term storage of baggage and personal belongings, require a late check-out, please contact our Guest Relations Officers for
contact our Concierge. assistance at least one day in advance. Late check-out is subject to
availability and surcharge. Late departure guests may also choose to
Bathrobe Purchase enjoy the facilities and amenities available at the resort.
Robes are available for purchase at our Boutique, located at Lan Sai
Village. Press 0 for further assistance. Climate
When compared to the rest of Thailand, Chiang Mai is considerably
Boutique cooler for most parts of the year. The average yearly temperature
The Boutique, located in the Lan Sai area, near the Lobby offers a typically varies between lows of 15°C / 59°F to highs of 36°C / 97°F.
selection of assorted resort wear, handicrafts, and memorabilia. The hottest months are March to May with average temperatures
Open daily from 9:00 am to 7:00 pm. ranging between 23°C / 74°F and 36°C / 97°F. From June to October,
we generally experience tropical rains with short spells of rain in the
Buggy Service afternoons and evenings. The short cool season follows the rain, with
For transportation around the resort, please contact our Service Centre. January being the coolest month, averaging daily lows of around 15°C /
59°F. However, considering the tropical weather, please take precautions
against sunburns. Sunscreen lotion and skincare items are available at

the Boutique and at the Health Club. Drinking Water

We recommend that you use the complimentary bottled water provided
Concierge Services for your convenience. Please avoid drinking water from the tap.
Our Concierge, located at the Lobby, is pleased to assist with any
information or special arrangements. The Resort Management wishes to Electricity
advise that services and tours taken by guests are at the guests’ own risk The Resort operates on 220 volt power. Adapters and transformers are
and that the Resort accepts no liability for such services provided by available on request. Should you need assistance please contact our
third parties.
Service Centre.
Courier Service Emergency and Fire Safety

A worldwide courier service for domestic and international shipping is Please refer to the Fire and Safety information section in this directory.
available and can be arranged through our Concierge.
Facsimile
Credit Cards
All major credit cards are accepted at the Resort. Our Concierge is pleased to assist with sending facsimiles. The Resort’s
receiving fax number is +66 (0) 53 298 190. Fax machines may also be
Currency Exchange placed in your villa upon request.

For daily rates, please check with our Guest Relations Officers.
Flashlight (Torch)
Doctor and Dentist Torch lamps are provided in all villas for your convenience.
Should you require professional medical care or dental treatment, our
Concierge will be pleased to assist you. Florist
The Resort Florist can provide custom floral arrangement for all
Do Not Disturb occasions. Please contact our Concierge for more information.
If you wish to screen your telephone calls or prefer not to be disturbed,
please advise the Service Centre . You will find a Do Not Disturb sign Golf
for your convenience on the outer doorknob in your pavilions and There are several world-class golf courses within close proximity to the
residences. For Pool Villa residents there is a Do Not Disturb button on resort. Golfing gear can be rented at the course. Kindly let us know if
your villa’s control panel. you are a lefthander so that we can check the availability of equipment
in advance. Our Concierge will be pleased to assist with the same.
Dress Code
To enhance your experience in the Resort we suggest smart casual wear Gym/fitness Studio
in all our outlets. Appropriate swimwear should be worn at the pool Located below Ratree Bar, the Technogym Fitness Studio facility is
area. When visiting religious shrines, knees and shoulders should be open 24 hours a day. Personnel will be available from 6:00 am to 9:00
covered and footwear must be removed before entering the venue. pm. State-of-the-art equipment from Techno gym includes
Inappropriately dressed guests are often denied entry. As a mark of cardiovascular equipment, strength machines and free weights. Sporting
respect to cultural and religious sentiments, please do not climb on a attire such as t-shirts, shorts, socks and shoes are available for use with
Buddha image or take photographs at religious sites. our compliments. Press 0 for more information.

Housekeeping villa wardrobe. Items collected by 10:00 am will be returned before

Housekeeping service is offered twice-daily, including turndown in the 6:0pm. One-hour pressing service as well as minor repairs and
evening. To decline or request a specific time for villa make-up services alterations are also available upon request. Please contact our Service
or additional requests, please contact our Service Centre. Centre for pick-up.

Ice Service Lost and Found

Your ice bucket is filled twice daily; however, additional ice can be For assistance in tracing misplaced articles, please contact our Service
provided at any time. Please request through our Service Centre. (Water Centre.
for making ice in the Resort is treated through ultra-violet filters).
Mail
In-villa Amenities Postal services and stamps are available for purchase at the Concierge.
For any of the following items, please contact our Service Centre.
• Adaptor Meeting and Banquet Facilities
• Baby crib Our function room is well-appointed to suit every occasion - from small
• Blankets business meetings to larger social receptions and gatherings.
• Extra towels Customised catering and audiovisual equipment is also available for
• High chair your use. Private receptions can be arranged at our resort lawns and
• Infant supplies other outdoor venues. Contact our Service Centre to meet with our
• Iron and ironing board Catering Sales Team.
• In-villa private bar
• Hyperallegenic pillows Messages / Voice Mail
• Sewing kit The message light on your telephone will indicate that you have received
• Transformer (220V to 110V) either a voice or text message. Press the Messages button on your phone
to retrieve.

Internet Service Mosquitoes and Insects
Complimentary high-speed internet service is available throughout Insect repellent spray and an electric mosquito pad are located in your
the resort. wardrobe. Please follow the instructions on the spray bottles carefully
for appropriate usage/application. For guests who are sensitive to
Kids Club mosquitoes and insects, we suggest wearing long trousers, long sleeves

The La-On Kids Club is a dedicated facility for our younger guests, and socks after sundown.
aged 4 to 12 years. A variety of games and fun activities will keep kids
entertained all day. Open from 9:00 am to 6:00 pm. Press 0 for more Points of Interest
information. Chiang Mai is well known as a centre for arts and culture in Thailand.
Local artists produce a variety of art and crafts, characterised by the
Laundry and Valet abundance of music, dance, celebration, ceremonies and festivals in the
Laundry, pressing and dry-cleaning bags and forms are provided in your region. Personally tailored tours to boutiques, galleries, handicraft centres,
other places of interest and cultural festivals / events can be arranged.

Our Concierge team will be happy to assit with more information. Shoe Shine
Complimentary shoe cleaning is available on request.
Porters Please contact our Service Centre for collection.
For assistance with your baggage, please contact Concierge.
Spa
Private Bar Created exclusively for your relaxation and well-being, Wara Cheewa
We are happy to customise the Private Bar according to your Spa is open from 9:00 am to 8:00 pm. Select treatments are also
preference. Should you like us to arrange this, please contact our available in the privacy of your villa. Please refer to the Spa brochure for
Service Centre. more information.

Religious Services Sports
Many faiths are represented in Chiang Mai. Please contact our Golf, tennis, hiking, jogging and a variety of other on-and-off-property
Concierge for service schedules and locations. sporting activities can be arranged through our Concierge.

Safes and Safety Deposit Box Swimming Pool
The in-room safe is not for safekeeping of valuables. Four Seasons The Resort’s infinity swimming pool is set amid rice paddies. The pool
Resort Chiang Mai is not responsible for any articles placed in the is open daily from 8:00 am to 7:00 pm. Please note there is no lifeguard
in-room safe and shall not be liable for any loss or damages. on duty. Our lower pool accommodates adults only. For your own
Safe deposit boxes are available complimentary at the Front Desk. safety, please exercise caution while using the outdoor shower or
infinity pool during wet weather conditions.
Sauna and Steam Aromatherapy
In addition to the private facilities at Wara Cheewa Spa, we also have Telephone
sauna and herbal steam facilities at the Health Club. Dry heat saunas For assistance with country code for international calls, please refer to
are also available. Press 0 for more information. the Connection section.

Security Tennis
Our Security personnel are on 24-hour daily patrol. For added Tennis enthusiasts and beginners alike can take advantage of the two
protection and privacy, please ensure that your doors are secured floodlit artificial grass courts at the Resort. A hitting partner is
whenever you leave your villa. Please refer to the safety instructions available to help guests improve their play. Rackets and other tennis
available at the end of this directory. gear are available on request. To arrange for a tennis partner or to

reserve a court, please contact our Service Centre.
Smoking
Smoking is allowed in designated smoking areas within the Resort Tipping
gardens and the outdoor deck of your villa, but is restricted within Gratuities are not expected. A 10% service charge is applied to all prices
indoor and air-conditioned areas. in the resort.

Transportation North by Four Seasons
Chauffeur-driven vehicles are available for airport transfers, sightseeing Sparked by age-old grilling traditions, North by Four Seasons rekindles
excursions and tours along with English-speaking guides. Maps and the relationship between high-end produce and open flame.
suggested itineraries will be provided. For all your transportation needs The majority of the menu is cooked at the exquisitely ornate fire pit,
please contact the Concierge. bold flavours compliment a variety of textures and tastes. Rustic
marinades elevate farm-to-table ingredients in a menu that's expertly
Wake-up Calls countered with smoky cocktails and flambeed desserts. Most of the
Request a wake-up call with our Service Centre. ingredients are sourced from local farms in Northern Thailand, making
a strong connection with the community and with a keen focus on
Well-being at Chiang Mai sustainability.

Rejuvenate your body, foster spiritual growth, indulge in creativity,
nourish from the inside. Find your balance through a range of Rim Tai Kitchen Cooking Academy
experiences that are led by a compassionate team of well-being experts. Set in a tropical garden, Rim Tai Kitchen is an elegant Lanna
For more information, refer to the Spa Brochure. teak-house styled open kitchen. Highlighted by a magnificent amber
glass chandelier suspended over the central dining table, this
Yoga inspirational space is the perfect venue to learn the subtleties of one of
The Yoga Barn is located amid rice fields and is available from sunrise to the world’s most eclectic cuisines. Join the Cooking Academy, open
sunset at your leisure. Mats, towels and bottled water are available on everyday, as our Chefs demonstrate the various techniques and
request. For a private yoga sessions, please contact Wara Cheewa Spa at ingredients that make Thai food so compelling. Our chef instructors can
extension 4. 24-hour advance reservation is required. also share their expertise in western and wellness menus during these
interactive sessions. The Chef’s Table allows you to witness first-hand as
Chef decodes some classics while preparing an exclusive Thai meal just
for you.
RESTAURANTS AND BARS
Ratree Bar
Khao by Four Seasons Named after a variety of Jasmine, Ratree Bar has a casual Thai-style

Inspired by the culinary diversity of Thailand, and the unique dining ambience complete with creative cocktails and a delicious selection of
experience here within our rural countryside setting, Khao by Four Thai and international snacks. Located on the upper deck of the main
Seasons delivers a contemporary take on Northern and regional Thai swimming pool, relax with a book or a billiards game during the day,
favourites. The team of chefs have collated a tremendous cache of local and gather in the evening to watch the sunset.
knowledge to create an inspired bouquet of flavours using local
ingredients sourced from the Northern Thai bounty. Handpicked and Khao Bar
meticulously designed, the menu features classic recipes presented in an Sunsets are best experienced alfresco, overlooking verdant rice paddies
evocative and modern style, taking diners deep into the culinary at Khao Bar. As the sun disappears behind the stunning peaks of the
landscape that is Thailand’s pride and joy. Doi Suthep range in the distance, enjoy handcrafted beverages created
by Four Seasons Beverage Ambassador, Phillip Bischoff, served with a
menu of contemporary Thai canapés created by our talented chefs
ofKhao by Four Seasons.

In-villa Dining
Savour breakfast, lunch, dinner, overnight treats in your villa or even a
special picnic basket. Highlighted by locally-sourced ingredients with a
focus on farm-to-table, our chefs have created an innovative menu of
classic comfort food as well as must-haves for your dining convenience.
Please refer to the In-villa menu on the Four Seasons App or contact
our Service Centre to place your order.

Private Dining
Savour an exquisite meal at the crack of dawn or under the moonlit sky
overlooking the Resort's lake and rice paddies or in the comfort of your
villa. Your private table will be decorated with intricate flower
arrangements, while soft background music enhances the atmosphere.
Discover the exclusive dining experiences through our private dining
experiences booklet.